Privacy Policy

Balanced Designs LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding that data.

By using our website (agency.balanced-designs.com or app.balanced-designs.com) or our services, you agree to the practices described in this policy.

We do not sell, rent, or trade your personal information. We share data only with the service providers necessary to operate our business:

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

Account and project data is retained for the duration of your engagement and up to 2 years after project completion, in case of warranty or dispute.

Payment records are retained as required by law (typically 7 years for tax purposes).

B2B outreach data (publicly sourced business contact information) is retained for up to 2 years from last contact, then anonymized.

Chatbot conversation logs (visitor session data) are retained for up to 1 year, then deleted.

Social media OAuth tokens are retained only while your social content automation subscription is active and are deleted within 30 days of cancellation.

You may request deletion of your account and associated data at any time by emailing contact@balanced-designs.com. Deletion may be limited where we are required to retain records by law.

Our website uses cookies and similar technologies. You can manage your preferences via our cookie consent banner. Here is what we use:

Essential Cookies (always active): Supabase authentication cookies — allow you to stay logged in across our agency site and client portal (app.balanced-designs.com). Session-scoped and necessary for the service to function.

Analytics Cookies (optional — requires consent): Google Analytics 4 cookies (_ga, _ga_*) — measure page views, session duration, and traffic sources. Expiry: up to 2 years.

Marketing Cookies (optional — requires consent): Meta Pixel cookie (_fbp) — tracks conversion events including page views, form submissions, and checkout initiations. Expiry: 3 months.

Local Storage: We use browser localStorage to store your referral tracking code (bd_referral_code) and cookie consent preference (bd_cookie_consent). These persist until you clear your browser data.

You may disable non-essential cookies via our consent banner or your browser settings. Disabling essential cookies will prevent you from logging into the client portal. For more details, see our Cookie Policy.

Some of our hosting clients use an AI-powered chatbot widget on their websites, powered by Google Gemini. When you interact with a chatbot on a client site:

We collect your IP address and browser user-agent to manage session limits and prevent abuse.

Conversation content (your messages and AI responses) is logged to improve response quality and monitor usage.

No personally identifiable information is required to use the chatbot. We do not use chatbot data for marketing purposes.

Chatbot conversation data is retained for up to 1 year, then permanently deleted.

We send business-to-business (B2B) commercial emails to publicly available business email addresses. These communications:

Are sent only to business email addresses obtained from public sources (business directories, government registries, company websites).

Include our physical mailing address and a clear unsubscribe mechanism in every email, as required by the CAN-SPAM Act.

Are limited in volume and frequency, with automated follow-ups ceasing after a defined period.

If you receive an email from us and wish to opt out, click the "Unsubscribe" link in any email. Opt-out requests are honored immediately and permanently — your email address will be flagged so you never receive further communications from us.

You may also email contact@balanced-designs.com to request removal.

Depending on your location, you may have the following rights regarding your personal data:

Access — Request a copy of the personal data we hold about you.

Correction — Request corrections to inaccurate or incomplete data.

Deletion — Request that we delete your account and personal data.

Portability — Request your data in a machine-readable format.

Objection — Object to certain processing of your data.

Opt-Out of Sale/Sharing — We do not sell your data, but California residents (CCPA) may submit a formal opt-out request.

To exercise any of these rights, email contact@balanced-designs.com. We will respond within 30 days.

We take reasonable measures to protect your information, including:

Encrypted connections (HTTPS/TLS) on all websites and APIs.

Secure authentication via Supabase with row-level security policies.

Access controls limiting who can view your project data.

Encrypted storage of third-party API tokens (social media OAuth credentials).

Payment data handled exclusively by PCI-DSS compliant Stripe — we never store card numbers.

However, no internet transmission is completely secure. We cannot guarantee the absolute security of your data.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. We will notify active clients of material changes via email. Continued use of our services after an update constitutes acceptance.